Return Policy

We stand behind every object we sell. If something isn’t right, we’ll make it right.

Because our collections contain many vintage, found, and one-of-a-kind pieces, we are unable to provide returns, and all sales are considered final. We describe condition, dimensions, and provenance as accurately as possible so you can buy with confidence. We do not accept returns for change of mind or items that do not fit a space.

If your order arrives damaged, contact us at returns@nupoparca.com within 5 days of delivery. Include your order number, a description of the damage, and clear photographs. We will work with you on a replacement, store credit, or refund depending on the situation.

If an item arrives materially different from its listing description, contact us within 5 days of delivery. We will review your claim and, if valid, arrange a return. Items must be returned in the same condition they were received.

For approved returns, items must be packed securely. We recommend using the original packaging when possible. Nupop Arca is not responsible for items damaged during return transit due to improper packing.

Once a return is received and inspected, refunds are issued to the original payment method within 5–7 business days.